Terms & Conditions

We at Thirroul Physiotherapy and Sports Injury Clinic are dedicated to providing every patient with the highest standard of service. Please find listed below the pertinent terms and policies consistent with such standards within our practice.
Please understand that our policies aim to allow equality of service to all patients and it is not our intention to exclude anybody from being able to access our services. If any of the policy wordings needs further explanation, please feel free to discuss this with our office administration. Disclaimer: Please note we reserve the right to change, add or remove any conditions in the stated policies as we feel necessary and appropriate or as impacted by associated regulatory bodies, to enable the most efficient and professional administration in our practice.

Referrals

Billing & Accounts

Cancellation Policy

Late & Missed Appointments

Workers Compensation Claims

Clients who believe they are eligible for Workcover Funding must ensure they satisfy the following criteria before requesting bulk billing:

At your initial consultation, please present the following to our administration staff:

In the case of Workcover / CTP claims, the individual client will always be ultimately responsible for payment of all accounts, in the event the involved Insurer does not accept financial liability for our physiotherapy services provided.

Compulsory Third Party (CTP) Claims

Clients who believe they are eligible for Compulsory Third Party Insurance funding must ensure they satisfy the following criteria before requesting bulk billing:

At your initial consultation, please present the following to our administration staff:

We reserve the right to discontinue providing physiotherapy treatment through Workcover / CTP funding, if we feel a claimant is acting either fraudulently or demonstrating non-compliance.

For further information please contact Thirroul Physiotherapy and Sports Injury Clinic

on (02) 42673400